Goods Returned Policy - for all online orders (as also incorporated in our Terms and Conditions)
1 If for any reason you are not completely happy with your purchase, please return the item special delivery ( to include insurance) within 10 days. The item must arrive with us in perfect condition to enable a full refund to be given.
2 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
2.1 exactly what is the fault;
2.2 the date, if relevant, when the fault became apparent;
2.3 when and how you discovered the fault;
2.4 how the fault affected your use of the Goods;
3 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
4 You must tell us by email message to firstname.lastname@example.org or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. . If you send goods to us without a detailed note and explanation , we may not be able to identify sufficient details to enable us to attend to your complaint.
5 The Goods must be returned to us as soon as any defect is discovered.
6 So far as possible, Goods should be returned:
6.1 with both goods and all packaging as far as possible in their original condition;
6.2 securely wrapped;
6.3 including our delivery slip;
6.4 at your risk and cost.
The procedure for return of Goods is set out on our website. If you do not follow this procedure, we may be unable to identify you as the sender of the goods.
7. Please note we send out goods with free postage on orders over £100.00 bought via the website. If goods are returned as unsuitable ie size , colour we will deducrted free postage charge of £7.00p to £20.00 ( depends on item) from any refund on orders. We do charge for postage on our special occasion items valued over £100 and do not return postage costs on these items as they are sent out special delivery and insured.